Last updated: June 30, 2026
We aim to provide a fair return and refund process for all customers.
Return Window
Customers may request a return within 14–30 days of delivery depending on order conditions.
Eligible Reasons
- Damaged or defective item
- Wrong item received
- Item not as described
- Customer preference (change of mind)
Return Options
Depending on eligibility, customers may choose:
- Refund to original payment method
- Replacement item (exchange)
Product Issue Returns
If the issue is caused by us (wrong item, damage, or defect):
- Customer may choose refund or replacement
- Return shipping cost will be covered where applicable
Customer Reason Returns
If the return is due to personal reasons:
- Return shipping is paid by the customer
- Refund is issued after inspection
Refund Processing
Refunds are processed within 5–10 business days after inspection.
If a refund cannot be completed due to payment issues, we will contact the customer for resolution.
Chargebacks & Disputes
We encourage customers to contact us before opening disputes so we can resolve issues quickly.
Non-Returnable Items
- Used or damaged items caused by customer handling
- Items returned without approval
- Final sale items (if applicable)
Contact
Email: service@virelota.com
Phone: +1 386-690-0173
