Last Updated: August 06, 2026
Return Window
You may request a return within 30 days of the delivery date, provided the items meet the eligibility conditions outlined below.
Eligible & Non-Eligible Returns
Eligible Returns (Accepted):
- Defective, damaged, or incorrect items upon arrival
- Items not as described
- Items in original, unused condition with original packaging (for change of mind)
Non-Eligible Returns (Not Accepted):
- Items that have been used, worn, altered, or damaged by the customer
- Items missing original packaging or tags
- Returns requested more than 30 days after delivery
- Final sale or clearance items (if marked as such)
How to Start a Return
- Contact us at service@virelota.com or +1 917-456-3208 with your order number and reason for return. For defective or damaged items, please include clear photos of the issue and packaging.
- Wait for our approval and return instructions (usually within 1–2 business days).
- Pack the item securely in its original packaging.
- Ship the return to the address below.
Return Address
Virelota Returns
158-160 West 125th Street
New York, NY 10027
United States
Return Shipping Costs & Refund Details
1. Product Issue (Defective / Damaged / Wrong Item / Not as Described)
- We cover reasonable return shipping costs where applicable.
- Full refund of the product price + original shipping fee (if charged).
- No restocking fee.
- You may also choose a replacement item instead of a refund.
2. Customer Change of Mind
- Customer is responsible for all return shipping costs.
- Refund of product price only (original shipping fees are non-refundable).
- No restocking fee.
Refund Timeline
After we receive and inspect your return, we will process the refund within 5–10 business days. Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.
Non-Compliant Returns
If returned items fail inspection and do not meet the eligibility conditions, we will notify you by email. We may either ship the item back to you at your expense or retain the item without issuing a refund, at our discretion.
Chargebacks & Disputes
We encourage customers to contact us before opening a dispute or chargeback so we can resolve the issue quickly and fairly.
Contact Us
If you have any questions about this policy, please contact us at:
Email: service@virelota.com
Phone: +1 917-456-3208
We will respond within 1–2 business days.
Business Hours (Eastern Time)
Monday – Friday: 9:00 AM – 6:00 PM EST
Operating Company
Yiwu Baimao Arts & Crafts Co., Ltd.
（义乌市百茂工艺品有限公司）
Production & Registered Address (China)
7th Floor, Building C, No. 1255 Datong Road,
YiDong Industrial Park, Niansanli Street,
Yiwu City, Jinhua City, Zhejiang Province 322000, China
US Returns Address
Virelota Returns
158-160 West 125th Street
New York, NY 10027
United States