Last Updated: August 06, 2026
1. Introduction and Acceptance
Welcome to Virelota.com (the “Site”), operated by Yiwu Baimao Arts & Crafts Co., Ltd. (“Virelota,” “we,” “us,” or “our”). By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Site or purchase products from us.
2. Eligibility
You must be at least 18 years old and capable of entering into a binding contract to use this Site and place orders. By using the Site, you represent and warrant that you meet these requirements.
3. Account Registration and Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that we believe have been compromised or used in violation of these Terms.
4. Products, Descriptions, and Pricing
We make reasonable efforts to display product images, descriptions, and prices accurately. However:
- Colors may appear differently depending on your device and display settings.
- We do not warrant that product descriptions or other content is error-free, complete, or current.
- Prices are subject to change without notice. The price charged will be the price displayed at the time you complete your order.
In the event of a pricing or description error, we reserve the right to cancel the order and issue a full refund of any amount paid. We will notify you of the error as soon as reasonably possible.
5. Order Acceptance and Cancellation
Your submission of an order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason, including but not limited to:
- Product unavailability or discontinuation
- Pricing or description errors
- Suspected fraudulent or unauthorized transactions
- Inability to verify payment or shipping information
If we cancel your order after payment has been processed, we will issue a full refund to your original payment method within a reasonable time.
6. Payment
All payments are processed securely through third-party payment providers. By providing payment information, you represent that you are authorized to use the payment method. You agree to pay all charges incurred, including applicable taxes and shipping fees. We are not responsible for fees charged by your bank, card issuer, or payment provider.
7. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms by reference. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, weather, natural disasters, or other events beyond our reasonable control.
8. Returns and Refunds
All returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Please review the Return & Refund Policy carefully before making a purchase.
9. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, product designs, videos, and software, is the property of Virelota or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written permission.
10. Prohibited Uses
You agree not to:
- Use the Site for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorized access to our systems, accounts, or data
- Interfere with or disrupt the operation of the Site
- Use automated systems (bots, scrapers, etc.) to access the Site without our permission
- Impersonate any person or entity or misrepresent your affiliation
- Transmit any viruses, malware, or other harmful code
11. User-Generated Content
If you submit reviews, comments, or other content to the Site, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, and display such content for any purpose. You represent that you own or have the necessary rights to the content you submit and that it does not violate any third-party rights or applicable laws.
12. Disclaimer of Warranties
THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VIRELOTA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability for fraud, personal injury caused by defective products, or any other liability that cannot be excluded or limited under applicable law.
14. Indemnification
You agree to indemnify, defend, and hold harmless Virelota and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any rights of another party.
15. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or your use of the Site shall first be attempted to be resolved through good-faith negotiations. If the dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the state or federal courts located in New York County, New York.
16. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
17. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Virelota regarding your use of the Site and supersede all prior agreements and understandings.
19. Changes to These Terms
We reserve the right to update or modify these Terms at any time. The updated version will be indicated by an updated “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. For orders placed before a change takes effect, the version of the Terms in effect at the time of your order will apply.
20. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: service@virelota.com
Phone: +1 917-456-3208
We will respond within 1–2 business days.
Business Hours (Eastern Time)
Monday – Friday: 9:00 AM – 6:00 PM EST
Operating Company
Yiwu Baimao Arts & Crafts Co., Ltd.
（义乌市百茂工艺品有限公司）
Production & Registered Address (China)
7th Floor, Building C, No. 1255 Datong Road,
YiDong Industrial Park, Niansanli Street,
Yiwu City, Jinhua City, Zhejiang Province 322000, China
US Returns Address
Virelota Returns
158-160 West 125th Street
New York, NY 10027
United States